Return Policy

Xerox BD Return Policy

Defective Product – 7 Days Return

If you receive a defective or faulty product from XeroxBD, you may request a return within 7 days from the date of delivery.

How to Request a Return

If you encounter any issue with your product, please call XeroxBD customer support to initiate a return request. Our team will guide you through the process after gathering the necessary details.

Product Inspection

Once the item is returned, our technical team will inspect it to verify the reported defect or fault. Replacement or exchange options will be initiated only after the defect is confirmed.

Product Packaging

The product must be returned in the same condition as received, along with its original box, accessories, and invoice where applicable.

Simply put: Please pack the product safely and securely, just as it was delivered to you.

Exceptions (Non-Returnable Damage)

Returns are accepted strictly for manufacturing defects. Products damaged due to customer misuse, physical damage, burnt parts, liquid exposure, improper installation, or unauthorized repairs are not eligible for return.

Return Shipping Cost

If the product is verified to be genuinely defective after inspection, the XeroxBD team will assist and provide instructions regarding the return shipping costs.

Replacement Process

1. Customer returns the defective product.
2. XeroxBD inspects and verifies the defect.
3. Upon verification, a new replacement unit is dispatched to the customer.

Important Note

Returns are valid only for defective products within 7 days of delivery. Change of mind, accidental damage, or improper usage by the customer are not covered under this policy.